Royal London home
Privacy policy

Privacy policy

On this site 'Royal London' refers to the Royal London Group.

Where 'we' is referred to in the site it applies to one or more of the following companies in the Group:

This Privacy policy sets out the data processing practices of Royal London ("us", "we") in relation to the royal-london.co.uk web site ("Site"). This Privacy policy may change and you should review it regularly. We will of course notify you of any changes where we are required to do so.

What we will do with your information

We will obtain personal data from you when you contact us. Any personal details you provide will be used for administration purposes, to respond to any enquiry, request for information or complaint, to provide any requested or relevant information and/or to contact you in connection with your request, query or complaint. We may disclose your personal data to our service providers and agents for these purposes and may transfer your data overseas. We will keep your data for a reasonable period, even if you do not proceed to take out a plan with us. By providing us with your personal details, you consent to the details being used for these purposes.

We may use your personal information to contact you about our products and services and those of carefully selected organisations outside the Royal London Group. We or they may contact you by mail, telephone, email or other electronic messaging service with offers of goods and services or information that may be of interest to you. When providing your contact details an opportunity will be given to you to provide the necessary consent required for your information to be processed for this purpose.

If you do not want to receive information about the products and services of the Royal London Group or other carefully selected organisations please tick the relevant box on any Royal London application form that you complete. Alternatively, please write to The Data Protection Officer, Royal London, Royal London House, Alderley Road, WILMSLOW, SK9 1PF.

We may collect information automatically about your visit to the Site. This information is used to monitor users' access and use of the Site, and allows us to gather broad demographic information, which will help us to improve the Site. We may disclose aggregated information regarding demographics to third parties for reporting and analysis purposes. This information will be anonymous and will not contain information from which any individual can be identified.

We reserve the right to review the contents of any archives, data or code resident on our systems.

We may record and/or monitor telephone calls for quality and training purposes.

Information on third parties

Where you provide us with information about another person, you confirm that they have appointed you to act for them to consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed.

Cookies

We collect information automatically about your visit to the site using cookies. We do not intend to analyse this information to identify your particular site visit details. Monitoring users' access and use of the site allows us to gather and analyse broad aggregate information on site performance for internal reporting purposes.

Cookies are text files, which are sent to your computer or other access device when you access a web site. Information about you is stored in the cookies, which can be accessed whenever you visit that web site. You can delete any cookies that are already on your computer and set your browser to refuse cookies.

Please refer to your browser instructions or help screen to learn more about these functions but note that by deleting cookies or disabling future cookies, you will not be able to take full advantage of all the functionality of the Site.

Links to other web sites

We provide hypertext links to third party internet sites through the Site and we may display advertisements from third parties on the Site. These sites are not covered by our Privacy policy and we are not responsible for the content or privacy policies of these sites and third party advertisers, nor for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these sites or advertisers nor are we authorised to make representations on their behalf. We would advise you to look at the privacy statement applicable to that site.

Data Protection Act

You have the right to request a copy of the personal data we hold on you in return for the payment of a small fee and to require us to correct any inaccuracies in the personal data. If you have any questions on our use of the information we hold about you, please contact The Data Protection Officer,
Royal London, Royal London House, Alderley Road, WILMSLOW, SK9 1PF.

 
 

© 2010 The Royal London Mutual Insurance Society Limited. All rights reserved.